How AutoFix Coaching Transforms Auto Repair Shops
More Than Coaching—A Proven Roadmap to Success
At AutoFix Auto Shop Coaching, we do more than offer advice. We become a strategic partner in your business.
Independent auto repair shop owners face real challenges, including staffing shortages, inconsistent revenue, operational inefficiencies, and the constant pressure to grow. Without a clear strategy, it’s easy to feel stuck.
That’s where AutoFix’s relationship-based coaching makes the difference. We customize strategies for each shop, focusing on process improvement, financial stability, and sustainable success.
Here’s how two very different shops—one needing a rapid turnaround and another looking for long-term scalability—achieved remarkable success with AutoFix Auto Shop coaching.
Case Study: Virginia Beach Auto Repair Shop
From Overworked and Understaffed to Profitable and Efficient in Just 7 Months
This 10-bay general repair shop in Virginia Beach faced operational inefficiencies, staffing shortages, and missed revenue opportunities that limited its profitability.
Key Challenges:
- Understaffed Team: With only two service advisors and seven technicians, the shop struggled to keep up with an average of 100 cars per week, leading to rushed jobs.
- Low Repair Order Value (ARO): At $375 per ticket, the shop wasn’t maximizing revenue or capturing necessary repairs.
- Limited Inspection Process: A heavy workload prevented the team from conducting thorough Digital Vehicle Inspections (DVIs), reducing repair approvals and customer trust.
The shop had strong customer demand but needed better systems and processes to reach its full potential.
The AutoFix Coaching Strategy
Instead of simply adding more customers, AutoFix focused on fixing internal inefficiencies and increasing profitability per repair.
Key Actions Taken:
- Staffing & Training
- Hired a third service advisor to balance the workload and improve customer communication.
- Provided training to increase ARO and optimize repair recommendations.
- Process & Workflow Upgrades
- Implemented Digital Vehicle Inspections (DVIs) to improve customer trust and repair approvals.
- Developed a structured preventative maintenance program to bring customers back more frequently.
- Revenue Expansion
- Introduced tire and alignment sales, adding an entirely new revenue stream.
- Created a road hazard program to increase customer value on tire purchases.
- Marketing & Branding Adjustments
- Refined messaging to better communicate the shop’s full service offerings.
- Ensured consistency in customer interactions and shop branding.
Numbers Breakdown
- Monthly Sales Before: $154,000
- Monthly Sales After: $254,000
- Total Revenue Growth (7 Months): $1.78 million
- Average Repair Order (ARO) Before: $375
- Average Repair Order (ARO) After: $545
- Car Count Before: 414 per month
- Car Count After: 468 per month
- ROI per $1 Invested in Coaching: $40 in additional sales
- Net Profit Increase per $1 Spent: $24.78
Case Study: EurAuto Shop
From Uncertainty to a Multi-Million-Dollar Business
In 2019, Michael Gallini, owner of EurAuto Shop in Plano, Texas, had a growing shop but lacked financial stability.
Key Challenges:
- He didn’t know what he didn’t know, making it difficult to identify the right path forward.
- Despite modest growth, the shop lacked consistent sales increases.
- Michael considered leaving the business and returning to a dealership job.
Michael needed a structured, long-term approach to grow his shop without burnout.
The AutoFix Coaching Strategy: Year-by-Year Growth Plan
Instead of focusing on quick revenue gains, AutoFix helped build a scalable, profitable business model over several years.
Key Actions Taken:
- Pricing & Profitability Improvements
- Adjusted pricing strategy to ensure profitability on each repair.
- Optimized workflow efficiency, allowing the shop to handle more jobs without sacrificing quality.
- Capacity Expansion & Cash Flow Management
- Expanded into a larger facility, increasing the shop’s ability to service more vehicles.
- Implemented cash-flow management systems, stabilizing payroll and ensuring financial predictability.
- Operational & Process Refinement
- Focused on staff training and internal processes to improve efficiency.
- Monitored labor hours per repair order to optimize technician productivity.
- Marketing & Customer Retention
- Partnered with Shop Marketing Pros to develop a strong online presence, social media strategy, and video marketing.
- Strengthened branding and customer engagement to attract and retain high-value clients.
- Scaling for Sustainable Growth
- Maintained a balance between growth and process optimization, ensuring the business scaled effectively.
- Focused on moving the owner out of daily operations while maintaining strong leadership and oversight.
Numbers Breakdown
- Annual Revenue in 2019: $570,000
- Annual Revenue in 2020: $941,000
- Annual Revenue in 2021: $1,431,000
- Annual Revenue in 2022: $1,862,000
- Annual Revenue in 2023: $2,100,000
- Annual Revenue for 2024: $2,895,500
- Projected Revenue for 2025: $3,250,000
- Current Monthly Sales: $250,000+
- Current Repair Orders per Month: 225
- Current Average Repair Order (ARO): $1238.73
Key Takeaways: What You Can Learn from These Case Studies
The Right Coach Matters
A skilled coach doesn’t just give generic advice—they analyze your business, identify opportunities, and provide tailored solutions that drive real results.
The Right Mindset is Essential
Saying yes to changes is what leads to success. The harder you resist, the longer the process takes. The most successful shop owners commit to the process and take action.
Growth Takes Time, But It’s Worth It
Building a high-performing, sustainable shop isn’t an overnight process. It requires foundational improvements that create long-term success, not just quick wins.
Marketing Fuels Shop Growth
A strong online presence, customer engagement, and branding strategy bring in the right customers and increase retention—helping your shop stand out in a competitive market.
Cash Flow is King
Understanding and managing your cash flow, pricing strategy, and financial planning ensures profitable, scalable growth. A thriving business isn’t just about sales—it’s about financial stability.
Want Similar Results for Your Shop?
Whether you need a complete turnaround or want to scale your business to the next level, AutoFix Auto Shop Coaching is here to help. Schedule a call today to start your business transformation journey!
