WHY WE’RE HERE
To provide an uplifting experience that enriches people’s daily lives.
HOW WE DO IT
Together. In legendary ways, big and small.
BE WELCOMING
Offer everyone a sense of belonging.
BE GENUINE
Connect, discover, and respond.
BE KNOWLEDGEABLE
Love what you do and share it with others.
BE CONSIDERATE
Take care of yourself, each other and our environment.
BE INVOLVED
In the company, in your community.
MAKE A FRIEND. MAKE A DIFFERENCE, MAKE SOMEONE’S DAY.
ESSENCE OF OUR BUSINESS:
BE WELCOMING
Offer everyone a sense of belonging.
- Provide uplifting experiences that enrich your client’s daily lives.
- Start a conversation.
- Get to know what’s important to your clients.
- Anticipate and respond to your client’s needs.
- Make them feel taken care of.
- Welcome all kinds of feedback, both concerns and praise.
- Ensure your client is your number one priority.
BE GENUINE
Connect, discover, and respond.
- Always be aware that customer service is communicated verbally and nonverbally.
- Remember that basic service meets customer’s expectations; legendary service exceeds customer’s expectations.
- Provide customers with prompt and professional service, as well as quality products.
- Focus on the positive, on what you can do, not on what you can’t do.
- Be enthusiastic about your customer’s experience, and invite them back .
- Exceed expectations. Look for ways both big and small, to let customers know that they are valued.
- Use your good judgment and common sense when making things right.
- Anticipate customer needs. Be empathetic-remember your own experiences as a customer.
BE KNOWLEDGEABLE
Love what you do and share it with others.
- Ensure our purpose and values are reflected in everything you do at work.
- Apply our Guiding Principles to the way you do business.
- Consider ways to become involved in business-related volunteer activities.
- Be aware of the tone, spirit and energy of the company.
- Be a model of positivism.
- Enjoy taking on new challenges.
OUR VALUES:
PASSION FOR EVERYTHING WE DO
INTEGRITY
ENTREPRENURIAL SPIRIT AND DRIVE
PRIDE AND SUCCESS
RESPECT FOR OUR PARTNERS
OUR PURPOSE:
TO PROVIDE AN UPLIFTING EXPERIENCE THAT ENRICHES PEOPLE’S DAILY LIVES.
OUR MISSION:
TO ESTABLISH INFINITY COACHING & CONSULTING, AS THE PREMIER COACHING & CONSULTING BUSINESS IN THE NATION WHILE MAINTAINING OUR UNCOMPROMISING PRINCIPLES AS WE GROW.
GUIDING PRINCIPLES:
THE FOLLOWING SIX GUIDING PRINCIPLES WILL HELP US MEASURE THE APPROPRIATENESS OF OUR DECISIONS:
- PROVIDE A GREAT WORK ENVIRONMENT AND TREAT EACH OTHER WITH RESPECT AND DIGNITY.
- EMBRACE DIVERSITY AS AN ESSENTIAL COMPONENT IN THE WAY WE DO BUSINESS.
- APPLY THE HIGHEST STANDARDS OF EXCELLENCE TO OUR SUPPLIERS AND OUR END PRODUCT.
- DEVELOP ENTHUSIASTICALLY SATISFIED CUSTOMERS ALL OF THE TIME.
- CONTRIBUTE POSITIVELY TO OUR COMMUNITIES AND OUR ENVIRONMENT.
- RECOGNIZE THAT PROFITABILITY IS ESSENTIAL TO OUR FUTURE SUCCESS.
GIVE. CONNECT. ELEVATE.
WHY WE’RE HERE.
To provide an uplifting experience that enriches people’s daily lives.
To make a friend, make a difference, make someone’s day.
HOW WE DO IT.
Together. In legendary ways, big and small.
By living our values, the ideals we aspire to, the principles that guide us – passion, integrity, entrepreneurial spirit, pride and respect.
BE WELCOMING.
Offer everyone a sense of belonging.
BE GENUINE.
Connect, discover, and respond.
Let’s never lose a customer.
Sometimes this means saying yes.
It always means making it right.
Let’s do whatever it takes, whenever.
Every person, every time.
There. Done. Consider this the green light, the nod of approval, the go-ahead.
BE KNOWLEDGEABLE.
Love what you do and share it with others.
Each of us is responsible for being knowledgeable. If you don’t know, ask.
BE CONSIDERATE.
Take care of yourself, each other and the environment.
There is always a lot going on. Getting it all done can be a challenge. But we like to think we can help each other. We always deliver high-quality products, create a place that is clean, safe and efficient, and recycle and conserve energy.
BE INVOLVED.
In the company, in your community.
Connect with one another, connect with the company, and connect with your community.
Sometimes it’s about listening; sometimes it’s about a personal conversation; sometimes it’s about being heard; sometimes it’s looking for ways you can give back to your community. You decide.
ALONG THE WAY.
This may be the place you hang your hat.
This may be a stop along the way – to other things, grand ambitions, true callings. Either way, I hope you have fun, make friends and create uplifting experiences that enrich people’s daily lives.
It’s personal – one moment, one human being, one CLIENT at a time. This is MY belief